--- title: The Top Posts on Iliyana's Blog for 2020 description: Here's what was hot on my blog in 2020. image: https://www.iliyanastareva.com/hubfs/The%20Top%20Posts%20on%20Iliyanas%20Blog%20for%202020.jpg --- [**](https://www.facebook.com/iliyana.stareva) [**](https://twitter.com/iliyanastareva) [**](https://www.linkedin.com/in/iliyanastareva) [**](http://instagram.com/iliyanastareva) [**](http://www.pinterest.com/iliyanastareva/) [BUY INBOUND PR NOW](https://www.amazon.com/Inbound-PR-Agencys-Transforming-Business/dp/1119462215/) [Iliyana Stareva ](https://www-iliyanastareva-com.sandbox.hs-sites.com) ## Iliyana's Blog ## [The Top Posts on Iliyana's Blog for 2020](https://www.iliyanastareva.com/blog/the-top-posts-on-iliyanas-blog-for-2020) [fa icon="calendar"] 06-Jan-2021 09:00:00 / by [Iliyana Stareva](https://www.iliyanastareva.com/blog/author/iliyana-stareva) - [Tweet](https://twitter.com/share) ![The Top Posts on Iliyanas Blog for 2020](https://www.iliyanastareva.com/hs-fs/hubfs/The%20Top%20Posts%20on%20Iliyanas%20Blog%20for%202020.jpg?width=700&name=The%20Top%20Posts%20on%20Iliyanas%20Blog%20for%202020.jpg)As the new year begins, not only do I reflect on what's happened for me personally and professionally, but also on how this blog has been performing.  I'll have to be honest, 2020 was rather busy for me with a still relatively new job at a new company in a new country, getting pregnant and giving birth, moving to a new city, buying a house and furnishing it.  I didn't neglect the blog but I didn't have as much time for it as I would have wished so I had to move down my publishing schedule from once a week to once every two weeks.  With that in mind, I was curious to see the performance of the blog posts I wrote and published last year and of those from all time.  Let's dive in.  ## The Top 10 Posts on Iliyana's Blog Published in 2020 1. [Customer Experience and the Cisco Racetrack](https://www.iliyanastareva.com/blog/customer-experience-and-the-cisco-racetrack) - published in March 2020 2. [The L.A.E.R. Model in Customer Success](https://www.iliyanastareva.com/blog/the-l.a.e.r-model-in-customer-success) - published in May 2020 3. [How to Create a Work Breakdown Structure [Project Management Fundamentals]](https://www.iliyanastareva.com/blog/how-to-create-a-work-breakdown-structure-project-management-fundamentals) - published in July 2020 4. [Projects, Programmes & Portfolios [Project Management Fundamentals]](https://www.iliyanastareva.com/blog/projects-programmes-portfolios-project-management-fundamentals) - published in January 2020 5. [How to Earn Stakeholder Commitment in a Multicultural Setting](https://www.iliyanastareva.com/blog/how-to-earn-stakeholder-commitment) - published in February 2020 6. [How I Started Living a Greener Life - 39 Zero-Waste/Low-Waste Ideas](https://www.iliyanastareva.com/blog/how-i-started-living-a-greener-life-39-zero-waste/low-waste-ideas) - published in October 2020 7. [Measurement and Evaluation in PR: The Barcelona Principles 3.0](https://www.iliyanastareva.com/blog/measurement-and-evaluation-in-pr-the-barcelona-principles-3.0) - published in July 2020 8. [How to Create a Project Charter [Project Management Fundamentals]](https://www.iliyanastareva.com/blog/how-to-create-a-project-charter-project-management-fundamentals) - published in May 2020 9. [How to Run an Effective Project Kick-off Meeting [Project Management Fundamentals]](https://www.iliyanastareva.com/blog/how-to-run-an-effective-project-kick-off-meeting-project-management-fundamentals) - published in March 2020 10. [My Top 5 Working from Home Tips](https://www.iliyanastareva.com/blog/my-top-5-working-from-home-tips) - published in March 2020 ## The Top 10 Posts on Iliyana's Blog Viewed in 2020 1. [The 4 Key Emotional Intelligence Capabilities [Infographic] ](https://www.iliyanastareva.com/blog/4-key-emotional-intelligence-capabilities-infographic)- published in April 2016 2. [Mastering Emotional Intelligence with 17 Simple Exercises ](https://www.iliyanastareva.com/blog/emotional-intelligence-exercises)- published in December 2016 3. [10 Public Relations Dissertation Topics ](https://www.iliyanastareva.com/blog/10-public-relations-dissertation-topics)- published in February 2015 4. [The Difference Between Projects and Operations ](https://www.iliyanastareva.com/blog/the-difference-between-projects-and-operations)- published in December 2019 5. [Performing Stakeholder Analysis with the Salience Model for Project Management ](https://www.iliyanastareva.com/blog/performing-stakeholder-analysis-with-the-salience-model-for-project-management)- published in October 2019 6. [Why do I want to work in PR? ](https://www.iliyanastareva.com/blog/why-do-i-want-to-work-in-pr)- published in January 2012 7. [How to Win and Influence People [Infographic] ](https://www.iliyanastareva.com/blog/win-influence-people-infographic)- published in October 2014 8. [The 7 Best Storytelling Infographics You Need to Check Out Now](https://www.iliyanastareva.com/blog/7-best-storytelling-infographics) - published in May 2015 9. [Cultural Differences from West to East and Why They Matter in Business ](https://www.iliyanastareva.com/blog/cultural-differences-from-west-to-east-and-why-they-matter-in-business)- published in December 2017 10. [What my PR Internship Taught me: 10 Pieces of Advice for Future Interns (and not only)](https://www.iliyanastareva.com/blog/what-my-pr-internship-taught-me-10-pieces-of-advice-for-future-interns-and-not-only) - published in April 2013 ## The Top 10 Posts on Iliyana's Blog of All Time 1. [10 Public Relations Dissertation Topics ](https://www.iliyanastareva.com/blog/10-public-relations-dissertation-topics)- published in February 2015 2. [The 4 Key Emotional Intelligence Capabilities [Infographic] ](https://www.iliyanastareva.com/blog/4-key-emotional-intelligence-capabilities-infographic)- published in April 2016 3. [Mastering Emotional Intelligence with 17 Simple Exercises ](https://www.iliyanastareva.com/blog/emotional-intelligence-exercises)- published in December 2016 4. [How to Win and Influence People [Infographic] ](https://www.iliyanastareva.com/blog/win-influence-people-infographic)- published in October 2014 5. [How to be an Effective Leader [Infographic]](https://www.iliyanastareva.com/blog/effective-leader-infographic) - published in June 2015 6. [Why do I want to work in PR? ](https://www.iliyanastareva.com/blog/why-do-i-want-to-work-in-pr)- published in January 2012 7. [What my PR Internship Taught me: 10 Pieces of Advice for Future Interns (and not only)](https://www.iliyanastareva.com/blog/what-my-pr-internship-taught-me-10-pieces-of-advice-for-future-interns-and-not-only) - published in April 2013 8. [The 7 Best Storytelling Infographics You Need to Check Out Now](https://www.iliyanastareva.com/blog/7-best-storytelling-infographics) - published in May 2015 9. [The Difference Between Projects and Operations ](https://www.iliyanastareva.com/blog/the-difference-between-projects-and-operations)- published in December 2019 10. [Performing Stakeholder Analysis with the Salience Model for Project Management ](https://www.iliyanastareva.com/blog/performing-stakeholder-analysis-with-the-salience-model-for-project-management)- published in October 2019 What I am extremely pleased about is seeing two blog posts about [project management](https://www.iliyanastareva.com/blog/topic/project-management) that have made it into the top 10 for last year and of all time. It's great to see this topic showing up so much in the 2020 top 10 as well. It's really difficult to start ranking well for a new topic so I consider this an achievement within such a short timeframe. Clearly, there's interest in the topic so I'll continue writing about it.  What I want to focus on next is [customer success](https://www.iliyanastareva.com/blog/topic/customer-success) so let's see when I do this review in a year's time if a blog post on customer success would make it into the top 10. In 2020, the topic was popular with two posts at the very top for the year so that's a good sign. What do you think? Can I do it?    Topics: [Blogging](https://www.iliyanastareva.com/blog/topic/blogging) ![Iliyana Stareva](https://www.iliyanastareva.com/hs-fs/hubfs/Iliyana%20Stareva_3.png?width=100&height=100&name=Iliyana%20Stareva_3.png) #### Written by [Iliyana Stareva](https://www.iliyanastareva.com/blog/author/iliyana-stareva) Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation. [[fa icon="linkedin-square"]](https://www.linkedin.com/in/iliyanastareva) [[fa icon="twitter-square"]](https://twitter.com/iliyanastareva) ### Subscribe here! 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