I speak from the inside out. Everything I talk about on stage I have built, run, or lived firsthand — at enterprise scale, across multiple companies and markets.

30+ engagements. 15+ countries. The topics have evolved — from inbound PR to Customer Success to AI — but the approach has always been the same: practical, direct, and grounded in real execution.

My current speaking topics:

• The Post-Sales Operating System, Powered by AI — how enterprise SaaS companies can move from reactive CS to a predictable revenue driver using AI as the intelligence layer
• Building Signal-Driven Customer Health Systems — what a real health system looks like versus a health score, and how to build one that drives action
• Why AI Adoption Fails in Customer Success — and How to Fix It — the design and incentive problem most CS leaders are solving wrong
• CS as a Predictable Revenue Driver — the reframe that changes how boards and CFOs think about post-sales investment
• Leadership in Ambiguity — building and running high-performance teams in fast-moving, undefined environments
• Can Women Have It All? — on ambition, career, and navigating leadership as a female executive

I speak at conferences, executive summits, leadership offsites, and fireside chats. I tailor every session to the audience — whether that's a room of CSMs, a C-suite leadership team, or a conference stage.

If you have a topic in mind that isn't listed, get in touch. I'm open to custom formats where the conversation is worth having.

Upcoming Appearances

• TBD

Past Appearances

2021

• 18 November 2021 - Disrupt or Be Disrupted (watch video) at Digital Transformation Marketing E-Conference

2019

• 10 November 2019 - Customer Success at Cisco at DNA User Group Cisco NL, Amsterdam, the Netherlands
• 31 May 2019 - How to do Inbound PR: 8 Steps to Running your Successful Campaign at DIGITALK, Sofia, Bulgaria
• 17 May 2019 - Getting Started with Inbound PR at HubSpot User Group Amsterdam, the Netherlands
• 16 May 2019 - Getting Started with Inbound PR at HubSpot User Group Eindhoven, the Netherlands
• 9 May 2019 - Getting Started with Inbound PR at HubSpot User Group Manchester, the UK
• 4 April 2019 - Getting Started with Inbound PR at Digital Gaggle, Bristol, UK
• 5 March 2019 - Keynote: Do You Live and Breathe Digital Communication? for Danske Bank in Copenhagen, Denmark
• 4 February 2019 - Keynote: Getting Started with Inbound PR at HubSpot User Group London, UK

2018

• 15 August 2018 - Making Inbound PR Happen at HubSpot User Group Oxford, UK
• 12 July 2018 - Why Inbound PR is the Future of PR at Global Digital Marketing Summit II, India
• 30 May 2018 - Making Inbound PR Happen at Tech Connect Dublin, Ireland
• 12 April 2018 - Making Inbound PR Happen at HUG18, San Diego, USA
• 8 March 2018 - Overview of HubSpot's Partner Program at Main Insights DACH, Düsseldorf, Germany

2017

• 13 October 2017 - Why Inbound PR is the Future of PR at IPRA CEE in Sofia, Bulgaria
• 27 June 2017 - Why Inbound PR is the Future of PR at HubSpot User Group Event in Liverpool, UK
• 9 March 2017 - Why Inbound PR is the Future of PR at HubSpot User Group Event in Cape Town, South Africa
• 8 March 2017 - Why Inbound PR is the Future of PR at HubSpot User Group Event in Johannesburg, South Africa
• 15 February 2017 - Why Inbound PR is the Future of PR at HubSpot User Group Event in Helsinki, Finland
• 2 February 2017 - Why Inbound PR is the Future of PR (presentation in German) at HubSpot User Group Event in Frankfurt, Germany

2016

• 10 November 2016 - Why Inbound PR is the Future of PR at INBOUND16 in Boston, USA
• 23 March 2016 - Why Inbound PR is the Future of PR (presentation in German) at HubSpot User Group Event in Nurnberg, Germany

2015

• 22 December 2015 - PR for Startups in at Growth Talks Sofia, Bulgaria
• 24 November 2015 - Why HubSpot Chose to Go with Ads and What the Future Holds at HubSpot User Group in Antwerp, Belgium
• 7 October 2015 - Social Media's Impact on PR for Digital Content Marketing Congress, Belgium

The Global Locations Where Iliyana has Presented