Public Speaking

🎤 Public Speaking

Iliyana Stareva is a high-energy, insightful, and motivational speaker whose presence on stage is both memorable and impactful.

Her approach to public speaking is threefold:

  • To educate through practical insights
  • To motivate with stories of real transformation
  • To inspire action through clarity and conviction


🧠 Topics Iliyana Speaks On

Iliyana’s talks are built on a decade of global experience in SaaS, Customer Success, and digital transformation. Her most requested topics include:

  • The Future of Customer Success in the AI Era
  • Building Signal-Driven Customer Health Systems
  • How to Evolve CS from Support to Growth Engine
  • Customer Success Leadership & Operational Excellence in Global SaaS
  • From Chaos to Clarity: Frameworks for Fast-Moving CS Teams


📣 Speaking Formats

Iliyana tailors every session to the audience — whether you’re a startup, enterprise, or industry association. She has delivered:

  • Keynote speeches at conferences and summits
  • Executive breakouts and fireside chats
  • Hands-on workshops and working sessions
  • Internal company trainings and leadership offsites


✨ Let’s Work Together

If you’re looking for a speaker who brings global SaaS experience, sharp insights, and energy to the stage — Iliyana would love to collaborate.

Custom topics welcome. Just reach out and let’s shape something impactful together!

 

Get in touch about Public Speaking

Upcoming Appearances

  • TBD

Past Appearances

2021

2019

  • 10 November 2019 - Customer Success at Cisco at DNA User Group Cisco NL, Amsterdam, the Netherlands
  • 31 May 2019 - How to do Inbound PR: 8 Steps to Running your Successful Campaign at DIGITALK, Sofia, Bulgaria
  • 17 May 2019 - Getting Started with Inbound PR at HubSpot User Group Amsterdam, the Netherlands
  • 16 May 2019 - Getting Started with Inbound PR at HubSpot User Group Eindhoven, the Netherlands
  • 9 May 2019 - Getting Started with Inbound PR at HubSpot User Group Manchester, the UK
  • 4 April 2019 - Getting Started with Inbound PR at Digital Gaggle, Bristol, UK
  • 5 March 2019 - Keynote: Do You Live and Breathe Digital Communication? for Danske Bank in Copenhagen, Denmark
  • 4 February 2019 - Keynote: Getting Started with Inbound PR at HubSpot User Group London, UK

2018

2017

2016

2015

 

The Global Locations Where Iliyana has Presented

world map speaking gigs Iliyana

Watch Iliyana in Action

Iliyana has a unique presentation style, always ensuring to educate, motivate and engage the audience by keeping people's attention for long and also making them laugh.

Watch One of Iliyana's Recent Talks!

The Latest Posts from Iliyana's Blog

Designing AI-Ready Customer Success Operations

Designing AI-Ready Customer Success Operations

Customer Success leaders love the promise of AI — faster insights, smarter prioritisation, automated admin, better forecasting. But here’s the uncomfortable truth few organisations want to admit: AI doesn’t fix broken operations. It amplifies them. ...

Read more

The AI-Enabled CSM: From Relationship Manager to Strategic Advisor

The AI-Enabled CSM: From Relationship Manager to Strategic Advisor

Customer Success has always been about relationships — understanding customer goals, helping them realise value, and building long-term trust. But as SaaS portfolios scale and digital adoption accelerates, the role of the CSM is changing faster than...

Read more

The Evolution of Customer Health: From Scores to Systems to AI

The Evolution of Customer Health: From Scores to Systems to AI

Customer health has always been a cornerstone of Customer Success — yet the way most organisations measure and act on it hasn’t evolved fast enough. Over the past few months, I’ve explored this transformation — from static health scores to dynamic,...

Read more

Want to talk?

Iliyana_stareva

I'm always happy to chat about what I do, why and how, and how we can work together. Get in touch with me and start the conversation. I'd love to hear from you.

Contact Me