Iliyana Stareva is a high-energy, insightful, and motivational speaker whose presence on stage is both memorable and impactful.
Her approach to public speaking is threefold:
Iliyana’s talks are built on a decade of global experience in SaaS, Customer Success, and digital transformation. Her most requested topics include:
Iliyana tailors every session to the audience — whether you’re a startup, enterprise, or industry association. She has delivered:
If you’re looking for a speaker who brings global SaaS experience, sharp insights, and energy to the stage — Iliyana would love to collaborate.
Custom topics welcome. Just reach out and let’s shape something impactful together!

Iliyana has a unique presentation style, always ensuring to educate, motivate and engage the audience by keeping people's attention for long and also making them laugh.
Watch One of Iliyana's Recent Talks!
Customer Success leaders love the promise of AI — faster insights, smarter prioritisation, automated admin, better forecasting. But here’s the uncomfortable truth few organisations want to admit: AI doesn’t fix broken operations. It amplifies them. ...
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Customer Success has always been about relationships — understanding customer goals, helping them realise value, and building long-term trust. But as SaaS portfolios scale and digital adoption accelerates, the role of the CSM is changing faster than...
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Customer health has always been a cornerstone of Customer Success — yet the way most organisations measure and act on it hasn’t evolved fast enough. Over the past few months, I’ve explored this transformation — from static health scores to dynamic,...
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