In my role as Lead for Customer Health, I speak to customers from many different industries all the time and I find it fascinating to learn about different types of business. I was recently speaking with a CEO who had just hit a major milestone -...
Read moreEverything is online now. My work, my shopping, my social life. Most of everything happens from a screen nowadays. I work remotely, buy what I need with a few clicks, and even the most “in-person” experiences (like trying on clothes) are now just...
Read moreOver the past few years, businesses have embraced digital transformation with the promise of exponential productivity, revolutionary customer experiences and unprecedented innovation. However, the reality has been far more complex. Instead of...
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