

For years, Customer Success has struggled to earn a consistent seat at the board table.Not because it wasn’t important — but because it was hard to translate. Too often, CS updates sounded like anecdotes instead of evidence, sentiment instead of...
Read more
AI is no longer a future capability. It's already embedded in inboxes, browsers, and workflows, quietly shaping how work gets done across organisations. And yet, many companies still approach AI as a tooling decision rather than a leadership one. ...
Read more
AI is rapidly reshaping Customer Success. But not in the way most organisations expect. The biggest challenge is no longer access to data, models, or automation. It’s trust. Across Customer Success teams, the same pattern keeps appearing: AI...
Read more