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The Latest Posts from Iliyana's Blog

Agile vs. Waterfall Project Management [Project Management Fundamentals]

Agile vs. Waterfall Project Management [Project Management Fundamentals]

Two big concepts in project management are waterfall and agile.  Both are methodologies for executing projects with waterfall being the traditional one and agile the newer, more modern one.  This is another post in my project management...

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Top 7 Tips for Stepping Into a New Role

Top 7 Tips for Stepping Into a New Role

I returned from maternity leave about two weeks ago and stepped into a new role as a Program Manager in the Chief of Staff office for CX EMEAR at Cisco.  It's an exciting move for me and so far it's been super interesting. Lots to do, lots of new...

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8 Ways to Measure Customer Success ROI

8 Ways to Measure Customer Success ROI

Consider it a buzzword or not, ROI is still important.  Executives care about it. They want to know that company investments are worth it.  When it comes to building or growing a new department such as Customer Success, especially if you don't...

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