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The Latest Posts from Iliyana's Blog

9 Tips for Customer Success Managers

9 Tips for Customer Success Managers

Customer Success is a relatively new field, both from an organisational perspective as in a department and also from a career perspective for individuals.  I've been working in Customer Success for quite a few years. Even my early days working in...

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Digitisation - The New Normal Post COVID-19

Digitisation - The New Normal Post COVID-19

This is a guest post by my friend and former colleague Sam Hirbod.  This year, INBOUND 2020 - HubSpot's yearly inbound conference - moved to an all-digital immersive format featuring exceptional speakers ranging from Sandy Carter, VP of Amazon...

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The 5 Project Management Process Groups [Project Management Fundamentals]

The 5 Project Management Process Groups [Project Management Fundamentals]

If you start learning to get yourself certified by the Project Management Institute, you'll encounter a very organised approach to the practice. You'll also have to make use of the PMBOK book. One of the first things you'll learn from it is that...

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