Press

 

The latest coverage about Iliyana and her books

 
Want to see more?
View My Video Gallery and Recordings
Listen To Podcasts I've Been Invited To
Read Guest Posts I've Written
Iliyana Stareva Interview for Elysium Part 1
Iliyana Stareva Interview for Elysium Part 2

The Latest Posts from Iliyana's Blog

How to Get CSMs to Actually Trust AI Signals

How to Get CSMs to Actually Trust AI Signals

There's a common assumption in CS leadership: CSMs don't act on AI signals because they don't trust them. That's not quite right. In most cases, the signal isn't the problem. The gap is what comes after it. A CSM sees a risk score drop. An alert...

Read more

Why AI Adoption Fails Inside Customer Success Teams (And It's Not What You Think)

Why AI Adoption Fails Inside Customer Success Teams (And It's Not What You Think)

Every Customer Success leader I know is under pressure to adopt AI. The tools are being deployed. The dashboards are being built. The announcements are being made. And yet — adoption stalls. CSMs quietly ignore the signals. Workarounds emerge....

Read more

Retention as a Capital Efficiency Lever in SaaS

Retention as a Capital Efficiency Lever in SaaS

Retention is often discussed as a Customer Success metric. It's tracked as a percentage, reviewed in quarterly reports, and used to evaluate the performance of CS teams. When retention improves, it is seen as a positive signal. When it declines, it...

Read more

Want to talk?

iliyanastareva

I'm always happy to chat about how we can work together. Get in touch with me and start the conversation. I'd love to hear from you.

Contact Me