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The Latest Posts from Iliyana's Blog

How to Run an Effective Project Kick-off Meeting [Project Management Fundamentals]

How to Run an Effective Project Kick-off Meeting [Project Management Fundamentals]

We've so far covered quite a few topics around project management - the differences between projects and operations as well as those between projects, programmes and portfolios, the DARCI model for stakeholder engagement.   A very, very key thing...

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My Top 5 Working from Home Tips

My Top 5 Working from Home Tips

With the coronavirus having dramatically shaken our world (although I have my thoughts about this whole thing), many companies are encouraging or even requiring their employees whenever possible to work from home.  I've been fortunate enough to...

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Customer Experience and the Cisco Racetrack

Customer Experience and the Cisco Racetrack

Would you say customer experience (CX) is one of the key corporate buzzwords in the last few years?  I'd definitely say so. Alongside digital transformation, it's probably the biggest concern for a lot of companies.  Why is that?  Well, because...

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