

People often ask me, how have you managed to live in so many countries? Didn't you get tired? I left Bulgaria when I was 19 to find a better future by doing my BA abroad. I had two suitcases and no real plan beyond the next semester. I didn't...
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If you've followed this blog for a while, you know I've written about Customer Success alongside Inbound PR, channel programs, leadership, career, and life across six countries. It's been a mix — deliberately so. This space has always reflected who...
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I started my SaaS career in Customer Success. Not the version of CS that exists in most companies today. The version where you were responsible for the full customer relationship — adoption, outcomes, retention, and growth. Where upsell and...
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