The Latest Posts from Iliyana's Blog
Your Health Score Forecasts Nothing Until Finance Signs Off On It
Most CS leaders I talk to can tell you how many accounts are red. Few can tell you what that costs in euros, or when the cash lands. That’s the gap between a CS team that reports and one that gets a seat in the forecast conversation. Post-sales...
Read moreWhat Six Countries Taught Me About Life, Leadership, and People
People often ask me, how have you managed to live in so many countries? Didn't you get tired? I left Bulgaria when I was 19 to find a better future by doing my BA abroad. I had two suitcases and no real plan beyond the next semester. I didn't...
Read moreCS in the AI Era — my new newsletter for Customer Success leaders (and why I'm moving my CS content there)
If you've followed this blog for a while, you know I've written about Customer Success alongside Inbound PR, channel programs, leadership, career, and life across six countries. It's been a mix — deliberately so. This space has always reflected who...
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