Press

 

The latest coverage about Iliyana and her books

 
Want to see more?
View My Video Gallery and Recordings
Listen To Podcasts I've Been Invited To
Read Guest Posts I've Written
Iliyana Stareva Interview for Elysium Part 1
Iliyana Stareva Interview for Elysium Part 2

The Latest Posts from Iliyana's Blog

Why AI Will Finally Make Customer Success a Board-Level Topic

Why AI Will Finally Make Customer Success a Board-Level Topic

For years, Customer Success has struggled to earn a consistent seat at the board table.Not because it wasn’t important — but because it was hard to translate. Too often, CS updates sounded like anecdotes instead of evidence, sentiment instead of...

Read more

What AI Changes About Leadership at Work (And What It Doesn’t)

What AI Changes About Leadership at Work (And What It Doesn’t)

AI is no longer a future capability. It's already embedded in inboxes, browsers, and workflows, quietly shaping how work gets done across organisations. And yet, many companies still approach AI as a tooling decision rather than a leadership one. ...

Read more

Trust, Transparency, and Governance in AI-Driven Customer Success

Trust, Transparency, and Governance in AI-Driven Customer Success

AI is rapidly reshaping Customer Success. But not in the way most organisations expect. The biggest challenge is no longer access to data, models, or automation. It’s trust. Across Customer Success teams, the same pattern keeps appearing: AI...

Read more

Want to talk?

iliyanastareva

I'm always happy to chat about how we can work together. Get in touch with me and start the conversation. I'd love to hear from you.

Contact Me