🧩 Consulting & Training

Iliyana offers tailored consulting and strategic advisory services for SaaS companies and tech teams looking to elevate their Customer Success, Customer Health, and Operational Excellence — with a forward-looking lens on AI and scalability.

With over a decade of experience across global roles in Customer Success, SaaS strategy, channel programs, and program management at companies like HubSpot, Cisco, and ServiceNow, Iliyana brings a unique blend of strategic thinking and hands-on execution.

She’s worked with startups, scale-ups, and global enterprises to transform how they engage customers, structure their teams, and drive long-term growth.

🧠 Consulting Areas

Whether you're scaling a CS org or building one from scratch, Iliyana can help with:

• Building or modernising your Customer Success strategy
• Designing signal-driven Customer Health models and alert systems
• Leveraging AI to streamline Customer Success operations
• Organisational design and governance for CS teams
• Operationalising QBRs, journey maps, and advocacy loops
• Strategic program and change management across functions

📍 Approach & Format

Every engagement is customised to your needs — whether you’re a fast-growing startup or an established SaaS company ready to evolve.

Iliyana offers:

• Strategic advisory & hands-on consulting
• Bespoke team training sessions or workshops
• Retained guidance on large-scale transformations

🤝 Let’s Work Together

If you're ready to scale your Customer Success function, modernise your health systems, or drive strategic alignment across your org — Iliyana would love to help.

Reach out today to explore how you can work together.

Testimonials from Iliyana's Clients

"Iliyana is a fantastic consultant with intercultural skills. She was one of the most important people on our road to become a learning company in less than 6 months. What did she do? She encouraged us with her positive attitude and her sound expertise in inbound marketing and PR. She gives us confidence in our daily work and makes us feel stronger thorugh her experience. We were and still are happy to work with a professional like Iliyana. Thank you!"

Adriano Tagliarina, CEO & Owner of TRIALTA GmbH

"Working with Iliyana is a real pleasure! She is not only distinguished by her great expertise, but also by her absolute willingness to pass it on. Iliyana is one of those people who are only satisfied when the result is perfect. This does not make iteasy - but above all very worthwhile!"

Britta Schloemer, Founder & CEO of Thought Leader Systems GmbH

"Most recommendations are long. This one's short: My company Storylead would not be moving forward as fast as it is without Iliyana's dedication, drive, and wit. Thank you, Iliyana!"

Steven Loepfe, Founder at Storylead