I don't consult. I advise — occasionally, and selectively.

My day job is building and running post-sales operating systems at enterprise scale. Occasionally, I make time to work with SaaS leaders who are trying to solve the same problems I solve every day — and who want a practitioner in the room, not a consultant with a deck.

What I can help with

If you're a SaaS leader trying to move from reactive to proactive — these are the areas where I have direct, hands-on experience:

• Designing signal-driven customer health systems and alert frameworks
• Building post-sales operating models from scratch
• Introducing AI-native workflows into CS operations
• Structuring CS governance, QBR cadences, and executive reporting
• Building the business case for proactive CS investment

What this is not

I don't run workshops. I don't deliver training programmes. I don't take on large retainers.

What I offer is direct thinking, grounded in what I've actually built — for leaders who want a thought partner who has done the work.

Interested?

Get in touch and tell me what you're working on. If it's a fit, we'll figure out the right format together.

Testimonials from Iliyana's Clients

"Iliyana is a fantastic consultant with intercultural skills. She was one of the most important people on our road to become a learning company in less than 6 months. What did she do? She encouraged us with her positive attitude and her sound expertise in inbound marketing and PR. She gives us confidence in our daily work and makes us feel stronger thorugh her experience. We were and still are happy to work with a professional like Iliyana. Thank you!"

Adriano Tagliarina, CEO & Owner of TRIALTA GmbH

"Working with Iliyana is a real pleasure! She is not only distinguished by her great expertise, but also by her absolute willingness to pass it on. Iliyana is one of those people who are only satisfied when the result is perfect. This does not make iteasy - but above all very worthwhile!"

Britta Schloemer, Founder & CEO of Thought Leader Systems GmbH

"Most recommendations are long. This one's short: My company Storylead would not be moving forward as fast as it is without Iliyana's dedication, drive, and wit. Thank you, Iliyana!"

Steven Loepfe, Founder at Storylead