Iliyana's major areas of expertise are Inbound PR, Customer Success and Project Management.
Having spent years working in traditional PR and blogger relations in agencies in Germany and the UK, she then developed solid skills in inbound marketing during her agency business consultant years at HubSpot.
Iliyana has worked with hundreds of agencies to help them transform their businesses with inbound and double or triple their revenues. Many of those have included PR agencies in need of modernising their services and internal capabilities around Customer Success.
Startups and large enterprise clients have also benefited from Iliyana's consulting and training to develop a strategy around inbound, especially with regards to content marketing, as well as build a Customer Success practice.
During her last few years at HubSpot, Iliyana focused on Project Management and global, cross-functional execution of major programs. During that time, she earned the globally recognised Project Management Professional (PMP)® by the PMI.
Areas Iliyana can help you with include:
Iliyana takes a very personalised approach to your needs and tailors her consulting and training based on them.
If you're ready to go inbound or need to build a Customer Success or Project Management practice, reach out to Iliyana now! She'd love to work with you and help you achieve your goals!
"Iliyana is a fantastic consultant with intercultural skills. She was one of the most important people on our road to become a learning company in less than 6 months. What did she do? She encouraged us with her positive attitude and her sound expertise in inbound marketing and PR. She gives us confidence in our daily work and makes us feel stronger thorugh her experience. We were and still are happy to work with a professional like Iliyana. Thank you!"
Adriano Tagliarina, CEO & Owner of TRIALTA GmbH
"Working with Iliyana is a real pleasure! She is not only distinguished by her great expertise, but also by her absolute willingness to pass it on. Iliyana is one of those people who are only satisfied when the result is perfect. This does not make iteasy - but above all very worthwhile!"
Britta Schloemer, Founder & CEO of Thought Leader Systems GmbH
"Most recommendations are long. This one's short: My company Storylead would not be moving forward as fast as it is without Iliyana's dedication, drive, and wit. Thank you, Iliyana!"
Steven Loepfe, Founder at Storylead
For years, Iliyana has been an avid writer. She's a published author and Inbound PR is her most recent book that aims to transform the PR industry and be fit for the digital reality.View the Books
A few weeks ago, I had the pleasure of joining John from Big Ideas Machine for their podcast called Heroes of B2B PR. It's been a while since I've done a podcast or a presentation on Inbound PR mainly because my career has somewhat moved into a...Read more
This is not going to be one of the typical posts on this blog. I'm not going to cover PR, marketing, customer success or project management. Instead, I'm going to talk about something far more personal - decisions and choices I've made to live a...Read more
When you are building a Customer Success practise at your company, there are quite a few things to consider. Few businesses have completely figured it out and are running CSM teams efficiently and super effectively. In fact, only 30% of CS...Read more