Iliyana's Blog

The 4 Key Emotional Intelligence Capabilities [Infographic]

[fa icon="calendar"] 04-Apr-2016 10:00:00 / by Iliyana Stareva

4_fundamental_emotional_intelligence_capabilities.pngAsk anyone about leadership and they'll tell you that emotional intelligence is key.

Read any management or leadership book and you'll get that same answer too.

In his article for the HBR "Leadership That Gets Results", Daniel Goleman explains that emotional intelligence is the ability to manage ourselves and our relationships effectively.

Unlike IQ which is largely genetic and barely changes from childhood, the skills of emotional intelligence can be learned at any age but it takes practice and commitment.

It also takes time because the emotional centres of the brain, not just the neocortex, are involved.

The neocortex is the thinking brain that acquires purely technical knowledge and cognitive abilities very quickly. The emotional brain, on the other hand, needs repetition and practice to master a new behaviour and change a habit because it has to first unlearn the old one and then turn the new one into the brain’s default option.  

Daniel Goleman also explains that emotional intelligence consists of four fundamental capabilities: self-awareness, self-management, social awareness and social skill.

I quite like his definition of the term and the explanation of the skills because it's easy to remember and grasp and it's also pretty actionable because you can focus on one skill and the parts you're lacking at the most, master that and tick off the box, and then move onto the next one.

But as we all know, it's much easier to remember and understand things when they are presented in a visual format so I decided to create an infographic with the four fundamental capabilities for emotional intelligence and the skills each one of them consists of.


The 4 Fundamental Emotional Intelligence Capabilities [Infographic]



Which skill do you want to master?


Topics: Leadership

Iliyana Stareva

Written by Iliyana Stareva

Iliyana Stareva is the author of Inbound PR - the book that is transforming the PR industry. She's also a keynote speaker and a consultant in inbound and digital for fast-growing companies and agencies. Currently, Iliyana is Chief of Staff to the EMEA President at ServiceNow. Before that, she held global and EMEA-wide positions at Cisco and HubSpot. She is also certified by the PMI as a Project Management Professional (PMP)®. In her free time, you can find Iliyana writing for her blog, dancing salsa or travelling the world.

Subscribe here!

New call-to-action
New call-to-action

Get Social

Iliyanas_Blog_among_50_PR_Blogs Chosen_by_Graduates.jpg

Popular Posts

Public Relations Today

Want to talk?


I'm always happy to chat about how we can work together. Get in touch with me and start the conversation. I'd love to hear from you.

Contact Me