When you are building a Customer Success practise at your company, there are quite a few things to consider.
Few businesses have completely figured it out and are running CSM teams efficiently and super effectively.
In fact, only 30% of CS professionals think that their company has provided them with enough resources to do their jobs properly. The most requested resources are better tools at 39% and more training at 31%.
I've seen and experienced this myself having worked in Customer Success for the last six or so years. I've also needed better tools, I've been part of building them and I've also built a ton of trainings for new hires including building, launching and managing a global new hire program.
And that's how it is often when you start out or are in the first few years - it's actually the people who do the job who act as entrepreneurs in this start-up initiative and help out.
But what are some key things you need to consider? Here are five key Customer Success best practices to get you started.