Customer Success is a relatively new field, both from an organisational perspective as in a department and also from a career perspective for individuals.
I've been working in Customer Success for quite a few years. Even my early days working in PR agencies and taking care of PR clients should be considered working in Customer Success although I held a different title.
I've also never held a Customer Success Manager (CSM) title but I've done a similar enough role at scale working through partners to drive success for joint customers.
CSM is an exciting role, one that's gaining more and more popularity. As some would say, it's a sexy role.
If you find yourself just starting with such a role or are interested in pursuing a career as a CSM, this post is for you.
I've primarily learned everything I know about Customer Success on the job itself but I want to give you some useful tips on how to be really at it.