Iliyana's Blog

Iliyana Stareva

Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation.

Recent Posts

The Perfect Landing Page Backed By Loads of Data

[fa icon="calendar'] 25-Oct-2016 11:30:00 / by Iliyana Stareva posted in Inbound Marketing

[fa icon="comment"] 0 Comments

A while ago, Oli Gardner came to Learn Inbound in Dublin (great event here) to speak about landing pages. You know, he's the founder of Unbounce so he sure knows a lot about them. He and his team gathered quantitative data from about 50,000 Unbounce landing pages and did a lot of conversion experiments. That amassed to about 1,000,000 little pieces of data on the perfect landing page (or Frankenpage), some of which I want to show you today. 

You see, a lot of my partners and customers at HubSpot ask about how to create the perfect landing page or how to optimise existing ones for better conversion. This blog post solves exactly that. 

Taking a step back, for those of you who don't know what a landing page is, it's basically a page on your website with a very clear offering that is of interest to your website visitors (ebook, template, consultation etc) and a form that they need to fill in order to avail that offer. It's an exchange of value - you give them something, they give you their contact details in return. You can see some examples on the HubSpot Academy by clicking on Landing Page

Let's get to the data now!  

What Makes Up The Perfect Landing Page

Read More [fa icon="long-arrow-right"]

6 Scary Marketing Stats You Can't Miss This Halloween

[fa icon="calendar'] 18-Oct-2016 10:00:00 / by Iliyana Stareva posted in Inbound Marketing, Marketing

[fa icon="comment"] 0 Comments

It's almost Halloween and pretty much everyone is talking or writing about it.

So I thought some newsjacking wouldn't be such a bad idea. (If you don't know what newsjacking is, take a look at this extensive piece.)

I also know that you love facts and infographics so I think you'll like today's post.

Now, Halloween is a scary time not just because of zombies but because we realise that the year is almost over. That's particularly worrying for marketers and agency people who are looking at both closing the year successfully with clients but also setting a thoughtful plan for the next year. 

Creating such a plan, though, requires research and informed decisions. 

The way we make informed decisions is by analysing the data, looking for trends and figuring out what the future of marketing might hold. 

That also includes not being scared to try new things and retire things that don't work. 

Read More [fa icon="long-arrow-right"]

Introducing the Inbound PR Methodology

[fa icon="calendar'] 11-Oct-2016 11:00:00 / by Iliyana Stareva posted in Public Relations, Inbound PR

[fa icon="comment"] 2 Comments


It's been a little over a year since I started writing about Inbound PR and introduced the concept

Now that the idea has spread and seems to be gaining popularity, it's time to put a framework around it. 

Today, I want to introduce you to the Inbound PR Methodology that visualises how Inbound PR relates to inbound marketing and how it differs from it. It captures how Inbound PR is all about targeted and relevant content being measured throughout the way to make smart and purposeful decisions. 

Before we dig into the specifics of the new framework, I'd like to go over a few things around modern PR. 

Read More [fa icon="long-arrow-right"]

How to Be a Better Agency: Top Tips From HubSpot's Agency Consultants Team

[fa icon="calendar'] 04-Oct-2016 10:00:00 / by Iliyana Stareva posted in Agencies

[fa icon="comment"] 2 Comments

The best thing about my job is the team that I work with. I'm surrounded by super intelligent and knowledgeable people who come from various backgrounds and inspire me to be better and learn every day. 

So when I started writing more about the agency business I thought I should be using this fantastic resource that I see every day - the experiences, tips and advice of my colleagues from HubSpot's EMEA Agency Consultants team. 

Our role is called Channel Consultants (or CCs as we love our abbreviations at HubSpot) but essentially we are agency business consultants and we help our agency partners to do their own inbound marketing as well as to service clients in an efficient, value-adding and results-driven way.  
Our team has collectively worked with over 1,000 agencies (if not more) from across EMEA so as you can imagine this mass of knowledge could be pretty valuable to any agency.
This is why I decided to crowdsource a blog post with my team where I asked them to share their top 50-words tip on how to be a better agency. 
I put all tips into a SlideShare that you can read below. You'll see three main themes: 
Read More [fa icon="long-arrow-right"]

33 Facts About Marketing and Sales That You Need to Know Now

[fa icon="calendar'] 27-Sep-2016 09:30:00 / by Iliyana Stareva posted in Inbound Marketing, Marketing

[fa icon="comment"] 2 Comments

Every year HubSpot runs a pretty serious research into the state of inbound marketing. This year is no exception but we also added sales not just marketing as a research topic. 

The major finding in our 8th annual survey is not just that things are changing, they always do (and they better), but that things are changing at an insanely rapid pace. And most importantly we think that they are changing in the right direction. 

In five years only, marketing and the way we do business are going to be completely different. Why? Because the world is adopting inbound. It's becoming more authentic and less interruptive. 

As Brian Halligan says, 

Inbound means transforming how we do business to be more helpful, more human, more empathetic. It ... is about matching the way you market and sell with the way people actually want to shop and buy.

So it's not just about marketing, it's about everything we do as a business that needs to be is 100% customer-focused rather than marketer or seller-focused. 

Read More [fa icon="long-arrow-right"]

Subscribe here!

New call-to-action
New call-to-action

Get Social

inbound-pr-winner-new-pr-books
Blog Awards 2018_Winners Silver MPU

Popular Posts

Public Relations Today

Want to talk?

Iliyana Stareva headshot

I'm always happy to chat about how we can work together. Get in touch with me and start the conversation. I'd love to hear from you.

Contact Me