Last Friday, I had the pleasure of attending and speaking about Inbound PR at the IPRA PR Conference for Central and Eastern Europe in Sofia.

I met a number of very successful PR people from all over the world who have built careers in some of the largest companies and PR networks and got to listen to where they thought PR needs to go next.

I'd like to share with you some of my key learnings from the day as well as to agree and disagree with some of the general notion of what PR's biggest challenges are that stood out across all presentations.

Almost every talk during the conference focused on technology.

Technology - PR's Next Frontier

I agree that today's reality not only in the business world but also in our personal lives is underpinned by technology. PR people and other professionals alike have not yet figured out how to handle technology.

Digital still remains a major challenge for communications professionals but the understanding and adoption of tools, software and tech in general is rather low.

Last week, we covered the first part of Brian Halligan's and Dharmesh Shah's keynote at our HubSpot INBOUND conference from two weeks ago.

After learning from Brian about how to get from startup to scaleup, today we'll look at what Dharmesh, HubSpot's CTO and co-founder, shared on how to grow better consistently by looking at the three key functions - marketing, sales and customer service - and how they should be creating a delightful customer experience at each key stage they take care of - attract, engage and delight.

Dharmesh started with a personal story of how he got to spend a whole dinner with Elon Musk. 

As the evening was progressing, Dharmesh asked Elon an important question, namely "How do you work towards solving really big problems?"

Here's how Elon explained it:

"Let's say you're trying to get your company from point A to point B. Every person on the team is a vector. Your progress is determined by the sum of all vectors." 

Now Dharmesh was a bit puzzled and of course, got to do some thinking around this.

Let's look at this a bit.

Did you know that only about 5% of startups become scaleups? 

Last week, INBOUND17 took place and it was by far the best INBOUND I've attended, probably the best conference of all the ones that I've been to in my life so far. 

It hosted about 21,500 marketing, sales and other professionals from around the world. 

I'm proud of the event and I'm proud of our co-founders - Brian Halligan and Dharmesh Shah - who are not only leading our team at HubSpot but also leading where the industry is going, paving the way for marketing, sales and service companies to grow and scale. 

During their keynote at INBOUND17, they shared their learnings from starting HubSpot 11 years ago to scaling up to a 1,800-people company and 34,000 customers in 90 countries.

This week, I want to share with you the key insights from Brian's part of the keynote. (Next week, we'll run through Dharmesh's). 

How to Get From Startup to Scaleup

There are 3 phases that new companies go through from starting up to scaling (if they get there):

“PR should reinvent itself; we are still rooted in conventional ways of thinking. If we don’t do it, we will die out like dinosaurs.”

This is one of the quotes that come to my mind when I think about the PR industry. The quote was by Iwona Sarachman, PR director at AmRest sp. z o.o., and was noted during an executive debate hosted by PRWeek last year which discussed the evolving relationship between marketing and PR.

Traditionally, PR has always been associated with media relations or publicity—writing press releases and pitching them to journalists to get coverage in newspapers, magazines, TV, or radio programs.

The more modern version of this in the digital world is influencer relations or simply pitching bloggers, YouTubers, Instagrammers, or anyone who’s influential online.

However, PR is so much more than just media or influencer relations. If done right, PR can encompass all media types within the PESO model—Paid, Earned, Shared, and Owned.

But the PR industry is not fully there yet. We are still rooted in conventional ways of thinking and doing; still stuck with old habits; still using phone and email and avoiding technology.

Would you say that B2B buyers talk more to sales reps than B2C buyers do?

Many believe that B2B purchases are too complex which is why B2B customers avoid digital channels to make decisions. 

According to new research by McKinsey, that's not really the case. 

B2B buyers require both the help of sales reps and the power of digital to purchase, however, what determines the channel of choice is whether or not the buyer is making a first-time purchase. 

What's also interesting is that industry sector is not a factor in customers’ decisions to turn to a digital channel rather than a traditional one when deciding what to buy.

Let's look at the first learning.