It’s no surprise how strongly the Internet has invaded our daily lives – personal and professional. I, for one, am extremely active on multiple platforms at the same time and constantly available online thanks to my Samsung Galaxy S4. But, as it turns out, I am not alone with such an always-on addiction. Qmee and mycleveragency have found exactly what happens online in an average minute – you might be shocked!

Did you know that every 60 seconds there are:

• 1.8 million likes and 41 thousand posts on Facebook;
• 204 million emails;
• 278 thousands tweets;
• 72 hours of YouTube videos uploaded;
• 20 thousand new Tumblr photos;
• 3600 new Instagram photos;
• 347 new blog posts?

What does this all mean?

A recent Forrester research yet again confirms how people demand a lot more from brands than just their products or services; they demand a corporate consciousness. Not only that, individuals today have the means to express their voices openly, freely and virtually with anyone around the globe – a shift in power distribution encouraged by the rise of social media. This, in turn, has severely complicated the job of communicators and marketers to successfully win the hearts and minds of today’s consumers.

According to the research, it is trust, not buzz that builds brand resonance. This means that if organisations want to build a strong and sustainable brand, it is critical for them to first earn the trust of their customers by meeting their growing expectations . But, as we’ve seen in the 2013 Edelman Trust Barometer and 2013 Ketchum Leadership Communication Monitor, trust in companies and their leaders is not really on the rise, but quite the opposite...

So then, what does the brand of the future is supposed to look like?

You already know what a big fan of Brian Solis I am. This blog post is also going to be dedicated to his efforts and achievements in the area of social media and I am about to show you yet another brilliant piece of work from him and design agency JESS3, namely the fourth version of the so called Conversation Prism (some of you may already be familiar with it) which is a comprehensive visualisation of the social media landscape.

As Brian Solis puts it, the various editions of the prism have managed to capture snapshots of important moments of the history and evolution of social media in the form of evolving infographics. For me the latest version is truly spectacular and to some extent scary – seeing all the platforms and channels available today in just one image is rather mind-blowing!

But before I get to version 4.0, I was thinking it would be interesting to show you all the previous editions starting with the first one from 2008 so that you can get a better overview of how the social media landscape has developed during the past five years (yes, only five!).

Since the very emergence of social media communicators and marketers have been reluctant to invest in social media because, as they say, it’s more or less impossible to measure ROI (Return on Investment). Apparently, not much progress has been made in this area - this year’s Social Media Marketing Industry Report shows that the third most important question professionals want answered when it comes to social media is how to measure the return on their activities. Important to mention though is that normally ROI is associated with sales and not with qualitative metrics such as reputation and image, which on the other hand are also sales drivers, but in a more indirect manner.

AddShoppers did some research in this area and discovered that social sharing does indeed drive sales unlike common beliefs that it only provides qualitative benefits. After analysing $5,000,000 worth of eCommerce transactions they found some pretty interesting insights, which I thought I should share with you:

• A Google+ share is significantly much more valuable than a Facebook (or any other social media platform) share - the difference between the two is $8,43!

I don’t think I’ve told you this before, but I am a big fan of Brian Solis. He is a well-known thought leader in the area of social media, communications, technology and business and I have so far learned a lot from him. I follow his blog and I’ve also read all of his books, apart from the latest one, which is on my reading list. I have quoted him a few times in previous posts, but now I thought I’d share with you my favourite Brian Solis quotes.

Here we go:

"Social media is the democratization of information, transforming people from content readers into publishers. It is the shift from a broadcast mechanism, one-to-many, to a many-to-many model, rooted in conversations between authors, people, and peers."

"Social media is less about technology and more about anthropology, sociology, and ethnography."