---
title: "The Leadership Crisis: CEOs Failing to Embrace New Media"
description: A new research by Ketchum provides evidence on the current leadership crisis showing how leaders are failing to communicate effectively and embrace new media, including social media.
image: https://www.iliyanastareva.com/hs-fs/file-2171358364-jpg/blog-files/crisis-of-leadership.jpg
---

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## [The Leadership Crisis: CEOs Failing to Embrace New Media](https://www.iliyanastareva.com/blog/the-leadership-crisis-ceos-failing-to-embrace-new-media)

 [fa icon="calendar"] 17-Jun-2013 15:44:00 / by [Iliyana Stareva](https://www.iliyanastareva.com/blog/author/iliyana-stareva)

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Yesterday I came across[![crisis of leadership](https://www.iliyanastareva.com/hs-fs/file-2171358364-jpg/blog-files/crisis-of-leadership.jpg?width=256&name=crisis-of-leadership.jpg)](https://www.iliyanastareva.com/hs-fs/file-2171358364-jpg/blog-files/crisis-of-leadership.jpg) [Stephen Waddington’s blog post](http://wadds.co.uk/2013/06/15/ceos-failing-to-use-social-media-as-a-leadership-platform/) introducing the findings of the 2013 Ketchum Leadership Communication Monitor (KLCM) and I found them quite interesting and worthwhile discussing, so I decided to share them. (Oh and by the way, [Brandzeichen](http://www.brandzeichen-pr.de/en/) (the agency I work at) is now officially [part of the Ketchum network](http://www.brandzeichen-pr.de/en/ketchum-acquires-brandzeichen/)).

Some background first: [the annual research](http://www.ketchum.com/leadership-communication-monitor-2013) explored the perceptions of 6,000 people in 12 countries on five continents “regarding effective leadership, effective communication and the intrinsic link between the two.”

Here’s what got my attention:

- Only 24% of people around the globe believe leaders overall are providing effective leadership.
- Last year astonishing 60% of people boycotted or bought less from a company due to poor leadership behavior.
- For the second year in a row open, transparent communication is the No. 1 characteristic of an effective leader.
- However, 29% point a gap between expectation and delivery on communicating in an open and transparent way and only 16% believe leaders are effective communicators.
- In the rank of credible information sources on a company employees are at the top, CEOs are placed sixth.

These figures also reflect the findings of the [2013 Edelman Trust Barometer](http://iliyanastareva.com/why-trust-and-transparency-are-the-key-values-of-the-future/) and so invigorate even more the global crisis of confidence and trust in leadership.

But how could people trust leaders when they stubbornly refuse to adopt new media? We, the younger generation, expect leaders to be active online on the platforms that we actually use. I am honestly telling you that I do NOT watch TV, NOR do I listen to the radio and I SUPER RARELY read print newspapers or magazines. And I am not the only one – just as I highlighted in [my previous blog post](http://iliyanastareva.com/traditional-vs-social-media-the-trust-shift-infographic/). I support Stephen Waddington’s opinion that things could be very different if leaders embraced new media. That’s why the formula for effective leadership developed by Ketchum in accordance with the study findings includes Personal Presence which is based on platforms such as Twitter and Facebook:

Credible Leadership = Open Communication + Decisive Action + Personal Presence

The below infographic that Ketchum produced shows some further interesting findings:

*(Click on the infographic for a larger view)*

[![Ketchum Leadership Communication Monitor 2013 Findings](https://www.iliyanastareva.com/hs-fs/file-2171358404-png/blog-files/ketchum-leadership-communication-monitor-2013-findings.png?width=550&height=382&name=ketchum-leadership-communication-monitor-2013-findings.png)](https://www.iliyanastareva.com/hs-fs/file-2171358404-png/blog-files/ketchum-leadership-communication-monitor-2013-findings.png)

 

So leaders what are you going to do?

 

Infographic by [Ketchum](http://www.ketchum.com/world%E2%80%99s-leadership-crisis-drags-research-points-cure-0)

Image courtesy of jscreationzs/[freedigitalphotos.net](http://www.freedigitalphotos.net/)

 

 Topics: [Social Media](https://www.iliyanastareva.com/blog/topic/social-media), [Brands and Business](https://www.iliyanastareva.com/blog/topic/brands-and-business), [Leadership](https://www.iliyanastareva.com/blog/topic/leadership)

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#### Written by [Iliyana Stareva](https://www.iliyanastareva.com/blog/author/iliyana-stareva)

Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation.

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