Because I work in social media and communications I know how difficult it is to deal with negative reviews of products or clients, which is why I purposefully try not to express my anger or dissatisfaction with such on the Social Web. However, I recently had a terrible experience (well, I am still having it, as it has not yet been resolved) and it is such a good example of how NOT to do customer service via social media that I couldn’t resist telling you about it.

First, I’d like to ask you a question: Was there a time when you didn’t have internet at home for a while? How long was that and how did you feel?

I just set a record – over two weeks without internet connection! I’ve never been without internet at home for so long… Well, yes, I do have internet on my smartphone, but that’s not enough – you just can’t do everything on it, in many cases a laptop is naturally the preferable device, like for example when writing and publishing a blog post. (If you wonder how I am posting this story, I bought one of those internet USB sticks from Tchibo for this month, although the limit is almost gone and it’s unbelievably slow…)

So, what happened?

If you’ve been following my blog, I’m sure you already know about my love for research. I’ve shared multiple research findings in the fields of social media and PR and I’ve also conducted some serious examinations in the areas myself, including my two BA dissertations, the first one about social media’s impact on PR and the second one about social media communications for sustainability.

So, staying true to my passion for data and research, today I want to show you some interesting findings about the current state of the social networks landscape and specifically about Instagram – a platform I’ve been using just for a while, but I already love.

In case you are not that familiar with Instagram, it’s a mobile social media network based entirely on visuals. So, basically you take a shot on your smartphone and you can publish it on Instagram in a square format, adding some cool image editing effects, if you want to. At the beginning, Instagram was only available on mobiles, but there’s now a website version too. You can check out my profile here to get an overview.

Instagram’s popularity has grown extremely quickly. The platform currently has over

Over the last few years two relatively new business philosophies have become the trendy buzzwords in the corporate space – social media and sustainability. The rise of social media has provoked a complex cultural and communications shift in the way people share information and participate in conversations, resulting in the empowerment of the individual to demand change as well as to expect responsibility and social consciousness from brands to strike the triple bottom line balance.

This new social economy is based on engagement, relationships and mutual trust where relevance to the individual is a main currency for meaningful communications. Thus, innovation has become crucial for companies to reach, educate and inspire this new consumer about sustainability, but there is still both a need and a demand to raise sustainability awareness, break down silos and improve communications practices and knowledge management.

To analyse and explain social media’s impact on sustainability communications and offer practical guidance for companies interested in exploring these new opportunities I chose to examine the power of social media as a communications channel for creating business sustainability value for my second BA dissertation.

The main research objective was to discover whether social media can be a support tool or a menace for corporate sustainability.

I examined the importance and the current state of social media for sustainability communications and the opportunities and the risks of social media comms for creating business sustainability value.

As a result, I developed a best practice guide for utilising the power of social media and avoiding potential pitfalls, which you can see in the infographic at the end of this post.

Lately I’ve come across quite a few clever and interactive campaigns. The one that I am going to show you today is yet another example of how brands are increasingly trying to engage their audiences not only in the communications process, but also to involve them in other business operations - remember Nordstrom’s merchandising strategy to drive sales through showcasing the most popular Pinterest items in their physical stores and so to bring the online experience offline? In terms of engaging the online community Tesco have recently done something similar. However, this time it touches on another popular subject - not fashion, but alcohol.

The UK supermarket chain is going to launch in October the so called social wine that was created and designed entirely by the supermarket’s social media community. As Ad Age notes, wine’s reputation as a social drink has been taken literally by Tesco.

What I particularly like about Tesco’s project

I’m sure you already know what a big fan of Pinterest I am – I pin like crazy; it’s such an addiction, once I start pinning, I can’t stop! I guess this is the case with a lot of Pinterest users, which is in my opinion the main reason for the extremely rapid growth of the platform - it is still the fastest growing social network ever and has currently 70 million users around the globe. The platform's visual appeal has also proved quite the effective marketing and promotion tool for brands.

As my colleague Patrik from Brandzeichen and I explored recently in a new blog post, the majority of Pinterest users are women. Therefore it’s no surprise that some of the most popular boards and pins are focused around the topics of fashion and beauty. Many major brands from these industries quickly recognised the potentials of Pinterest to engage with their audiences and have jumped on pinning. And they have seen some remarkable results, even such that this online activity has helped them improve their offline efforts.

A great example here that inspired this blog post is Nordstrom.