You know me, I’m a big fan of Brian Solis. He never stops producing amazing content that is educational and helpful, but also backed up by some serious research -> reliable. So, today we are going to talk about one of his recent pieces of work together with Charlene Li from Altimeter Group and part of their new ebook – the key success factors to developing a winning social business strategy.  

Why is a social business strategy important? Because even though social media is now everywhere and digital is disruption everything, only 17% of businesses are truly strategic in the execution of social strategies. What does that speak about the future success of the other 83% if they don’t change? I’ll leave the answer to you.

Here’s another interesting finding: 88% of companies report an ongoing digital transformation and invest in digital, however without much insight or purpose – only 25% have mapped the digital customer journey and have a clear understanding of the different digital touchpoints.

Brian Solis defines a social business strategy not as a “marketing strategy or a technology roadmap but rather a way or philosophy of how business could be done differently… in a much more human manner.”

A social business strategy requires a transformation of your existing business model. It needs to be aligned with your business processes and practices and embedded throughout your organisation in order to be resilient. Only so will you be able to achieve real ROI – such a favourite world in corporate speak.

So, what do you need to do to develop a successful social business strategy? You need to follow seven steps:

For the past few weeks, I’ve been meaning to write this piece. I’ve seen it with friends from both my universities how hard it is to get your first job, I often hear it from students who reach out to me after reading my blog pieces. So, I knew I wanted to share some actionable advice to help recent PR grads with their job hunt, but I didn’t really know what the best way was to present it – should I share my experiences and my advice, should I add in some research, should I interview someone...

And then I thought, what better way to give you some actionable tips than asking the people who have made a name for themselves in the industry?

So I decided to reach out to the experts in my social community and ask them a simple question on Twitter:

In 140 characters, what is your top tip for PR grads to get their first job?

I was again amazed at how willing people are to help and share advice! In the Slideshare below you can see that I have managed to curate the expert tips from CEOs, agency owners, educators and some very notable influencers in the PR industry, all thanks to Twitter in a matter of just hours. This is just one more example how social media breaks all barriers (use it – that’s one advice).

In a recent podcast by the Harvard Business School, Richard Edelman – CEO of the largest PR consultancy in the world – talks about four main factors that affect trust in business. One of them is leadership, which in itself is not that surprising, however what’s interesting is that CEO trust, which was recovering from a low point in 2008 up to 2011, has gone backwards substantially.

As the 2015 Edelman Trust Barometer has found, focusing extensively on operations and making a lot of money is no longer key – it doesn’t earn you a better reputation anymore, nor any credibility.

According to Richard Edelman it is engagement and integrity that really matter – engagement related to absolute transparency and sharing of data and information, and integrity related to putting customers ahead of profits, treating employees well and making the supply chain good.

For business, Edelman has found that trust is built through specific attributes, organised into five performance clusters and ranked by importance with integrity and engagement leading the pack, followed by products and services, purpose and operations.

What all these have in common is that they evolve around people. Trust is about them, not you.

I spent a good three years working in PR and digital agencies across Germany and the UK. Now I’m on the other side – as a Channel Consultant at HubSpot my role is to help our partner agencies grow their businesses.

That not only includes teaching them the inbound marketing methodology and how they can use our software for their own marketing, but also offering them strategic advice on how to choose the right market, develop and deliver better services, recognise areas for growth, make the right team decisions, establish expertise and more. So really - business consulting.

Just a few months ago I thought agency life was hard (and it is, don’t get me wrong), but now I’m seeing that running an agency isn’t easy either.

Especially when you have to compete with thousands of other similar firms out there.

From what I’ve experienced so far, the biggest challenge agencies face is developing a unique positioning that allows them to truly stand out and be seen as an expert, with clients chasing them for their knowledge and capabilities, rather than the agencies having to pitch all the time for new business.

Do you like TV ads? How about magazine ads? Do you pay attention to them or do you just skip them?

Now let me ask you another question: Do you like stories? Do you enjoy being immersed into an exciting narrative allowing you to escape reality and enter a new world?

I like stories. I like to let my brain follow the imaginative flow of a good story and visualise the narrative, the heroes, the actions and happenings of what I am reading, watching or experiencing. 

As a marketer you are probably used to relying more on hard facts and lists of benefits rather than engaging stories. That might have worked in the Mad Man era, but in the world of real-time, non-stop social interactions and online content it no longer does.

Don’t believe me? Check out some facts from a Nielson study: