Iliyana's Blog

Iliyana Stareva

Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation.

Recent Posts

Why Companies Need to Step Up and Lead the Sustainability Agenda

[fa icon="calendar'] 19-Jul-2015 11:30:00 / by Iliyana Stareva posted in Sustainability

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In June 1992, over 30,000 people and more than 100 heads of states gathered in Rio de Janeiro for the largest environmental conference that became known as the Earth Summit.

The goal was to respond to the pressing global environmental challenges and to agree on a plan for tackling issues such as biodiversity, climate change, pollution and unsustainable production, extinction of resources, forest management, population growth, consumption rates and poverty.

The result: a declaration of 27 principles for nations to commit to becoming more sustainable. These are still adhered to today and influence political and business decisions.

But how far have we come?

Call me a pessimist, but not as far as we could have.

Sustainability Agenda not on the Corporate Radar

A recent survey by GlobeScan/SustainAbility has tracked and analysed the evolution of the sustainability agenda and what progress the leaders and institutions most responsible for driving it forward have made since the Earth Summit.

The one thing that stuck in my mind after reviewing the infographic with the results (see below) is that corporates and businesses have not advanced enough.

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Don't Believe in Inbound PR? This Post Will Change Your Mind

[fa icon="calendar'] 12-Jul-2015 09:00:00 / by Iliyana Stareva posted in Public Relations, Inbound Marketing, Inbound PR, Agencies

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I’m sure you’ve heard about PR, but how about inbound? Do you know what it is?

Don’t worry if you don’t because after reading this post you will, and you will also know how inbound and PR fit together quite nicely.

Let’s start with PR.  

As per definition, public relations is the communications process concerned with building relationships between an organisation and its publics.

Going back to a few decades ago, PR was mainly concerned with media relations, events, reputation and crisis management, and investor relations. In fact, for a very long time public relations and media relations were considered synonymous (some still think so).  

PR is not just media relations

But PR now is not and shouldn’t be just media relations. Because today, the arsenal of PR activities has increased enormously. Media relations can simply be one of those activities.

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The Future of Leadership and 17 Quotes to Inspire You

[fa icon="calendar'] 05-Jul-2015 12:32:00 / by Iliyana Stareva posted in Leadership

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“Leadership is an action, not a position." said Donald McGannon – one of the biggest influencers and advocates of social responsibility in the broadcasting industry.

Hierarchy is the world of the past. Today’s organisations belong to the people who work in them (notice the word IN them, not FOR them). Each and every person, no matter levels, because today everyone is empowered and has the tools to speak up, be heard and drive change.

We’ve been seeing this happen more and more over the past few years, so it’s no surprise that this is one of the main findings of this year’s Leadership Communication Monitor by Ketchum –leadership no longer comes from CEOs only, but from everyone in the organisation.

This is the era of title-less, shared leadership.

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Communications Professionals are failing to use Modern Tools and Technology

[fa icon="calendar'] 28-Jun-2015 09:00:00 / by Iliyana Stareva posted in Public Relations

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Decline in mass media, significant loss in importance for advertising and media sponsorship, steady rise in strategic partnership and co-operations with media as well as co-produced content and joint services are some of the key findings of this year’s European Communication Monitor.

The results of the research were revealed the other day so I just couldn’t wait to check them out this weekend.

It’s a massive research that surveyed over 2,200 comms professionals from 41 countries and after reading through the deck, my biggest learning is that:

Communication departments and professionals are failing to use modern technology and software to keep up, stay relevant, be innovative and prove the economic results of their activities.

Don’t get me wrong – many good things are happening too, but I still don’t understand why comms people are still staying behind the curve? There are so many tools out there, many even free, to help with day-to-day activities, monitor conversations, do research, make informed decisions, measure results and prove ROI.

Check out this key finding: Comms pros have no issues with spreading the word, however monitoring and listening to what the audience has to say is still a huge challenge.

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9 Reasons to Start Creating Infographics Now

[fa icon="calendar'] 21-Jun-2015 08:00:00 / by Iliyana Stareva posted in Social Media, Storytelling, Marketing

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I absolutely love, love, love infographics! They are such a great way to transmit a message and engage with people, don't you think? 

You could say that I am addicted to them because even though I don't have any design background, I've already created seven distinct infographics. (You can check them out on my SlideShare and Visual.ly profiles.) 

It's all about being inspired, having an idea and getting creative. And there are so many tools you can use today - go Canva, Piktochart or even PowerPoint. I've used them all. 

Infographics are a fantastic marketing tool. Leveraging this type of content can help you extend your reach, drive traffic, increase social sharing and engagement as well as help you stand out among all the noise out there. 

I've said it before: visual content is king. Infographics can not only boost your traditional comms efforts, but also take your digital content marketing to the next level by being able to create content that truly fascinates.

 Here are nine crucial reasons why you should start creating infographics now:

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