Today people increasingly demand corporate responsibility and social consciousness from brands to strike the triple bottom line balance: 69% of respondents in a research by Havas say they expect enterprises to make the world a better place. For the first time ever though, these expectations are becoming a “license to lead” with businesses now being more trusted than governments to make a real positive change towards a sustainable future. Such is the major finding of this year’s Edelman Trust Barometer.

In its 14th annual survey in 27 countries among 33,000 respondents, Edelman found that there is a global gap of 14% between trust in business and trust in government. This number has never been so high before. Business has been consistently trusted more than government over the past years: People now expect businesses to lead on social change, not governments.

Nevertheless, half of respondents believe that the most important role of government in business is to protect consumers from irresponsible businesses as well as regulate those. On the other hand, over 70% of people agree that policymakers should be consulting with multiple stakeholders when developing regulations on business and industries. Businesses should therefore “foster an informed conversation that provides the context necessary to create regulation that is relevant and as effective in its ability to protect as it is in its ability to move society and business forward.”

My previous blog post about the psychology of social commerce was inspired and pretty much directed by one of the chapters from Brian Solis’ latest book: “What’s the Future of Business?: Changing the Way Businesses Create Experiences” (#WTF). I mentioned there that I was going to share with you my impressions from the entire book and this is what this post is about. (To see how his other work and books have inspired me, check out this blog post here too.)

Brian Solis has a way with words. His thoughts are so brilliant and well put that I find it extremely difficult to rephrase them (bear in mind, I am not native in English), so I’m never happy with the outcome. Which is why I chose to share with you my favourite quotes from his book. I hope you enjoy them! And please do tell me which ones are your favourite. Feel free to suggest more in addition to the list I’ve compiled! :)

Here we go:

Over the weekend I went to visit my friend in Stuttgart, so while on the train I finally got to read Brian Solis’ latest book “What's the Future of Business?: Changing the Way Businesses Create Experiences” (abbreviated as WTF – cool, right?). Of course, I read it in one go and I felt inspired by it as I have with each and every his work. Before I share with you my impressions about the book though, I would like to show you today just one particular thing I found absolutely fascinating – an infographic explaining what drives shopping decisions.

In chapter 12 of WTF, Brian Solis argues that to design experiences and trigger emotions brands have to have an understanding of social sciences and the psychology of engagement in order to make sense of the attitude and behaviour of their target audiences.

To help us develop that understanding of “the A.R.T. of Engagement (actions, reactions, and transactions)” Brian Solis presents a rather interesting infographic by TabJuice that was inspired by Robert Cialdini’s work about the Six Principles of Influence and visualises six common brain triggers that influence consumer’s shopping decisions.

Over the past decades companies have gained enormous power – some have become more powerful and resourceful than entire countries. Just think of Nestle or Procter & Gamble; you probably don’t even know that you are using products and brands that belong to one of those organisations. Yesterday I came across a chart I had to share with you – it illustrates just how strong and influential corporations are today.

The chart below shows how exactly 10 (yes, just 10!) global corporations control almost everything we buy; from food to household products to clothes.

Isn’t that fascinating?

Only 10 giant multinationals determine the purchase choices we make through a massive network of parent companies.

Remember my recent blog post about how people do not trust brand messages? There I was explaining that for brands to earn the trust of consumers, they need to develop an authentic and transparent two-way dialogue, which includes honest sharing of information and the more active inclusion of ordinary people into business operations.

A new research by Edelman called brandshare digs into this and other matters and manages to give some interesting insights into the evolving relationship between consumers and brands.

Before I move on to the research results, I just want to say that I love the motto of the new study: “an ethos and framework that puts people at the centre of your brand.” Indeed, people are becoming more closely involved and are dictating more strongly brand decisions. The motto also reminds me of Brian Solis’ latest Conversation Prism, where “You” is in the middle, i.e. in the centre.

So, what did brandshare find?