Iliyana's Blog

Iliyana Stareva

Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation.

Recent Posts

How to Tell a Great Story: The Science and The Method

[fa icon="calendar'] 25-Jul-2017 09:30:00 / by Iliyana Stareva posted in Storytelling, Blogging, Inbound PR

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Studies have shown that our brains are more engaged by storytelling rather than hard facts, sometimes by up to 22 times. 

In content marketing, telling stories has become a more and more sought out method. 

That's because making a personal connection rather than pushy sales and marketing tactics works better when you want to generate new business or engage your customers.

Not to mention that in our information overload era your biggest struggle as a marketer is the fight for attention. There's too much noise out there. It's close to impossible to stand out, especially when people's attention spans are shorter than those of a gold fish - only 8 seconds... 

Creating break through stories, though, is both an art and a science. You need the science and the data to tell you what your strategy should be around storytelling in terms of narratives and content types, and you need the art to be able to craft a storyline that sticks. 

We'll look at both today. 

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The PR Agency of the Future: Here's What It Looks Like

[fa icon="calendar'] 11-Jul-2017 09:00:00 / by Iliyana Stareva posted in Public Relations

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If your PR agency disappeared tomorrow, would your clients miss you? 

How quickly would they replace you? 

Not easy questions, I know, but they're important when you think about why you are in the PR business, the value that you're currently providing and the type of agency you envision in the near future. 

Are you a nice to have, a should have or a must have? In other words, are you irreplaceable?

The irreplaceable agencies are the ones who not just deliver remarkable work but whose work's remarkability clearly drives bottom line results.

The agencies that clients fear to lose are the ones who can very easily measure and tie their activities to the impact they're making on the client's financial goals.  

But in the ever-changing digital and technological landscape, what do PR agencies need to do to survive and most importantly to evolve to be fit for the future? 

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Internet Trends 2017: The Future is all About Tech

[fa icon="calendar'] 04-Jul-2017 10:00:00 / by Iliyana Stareva posted in Social Media, Marketing, Brands and Business

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I've been looking at a lot of data lately. 

Last week we dug into some social media marketing numbers, this week we'll go bigger and look at some of the major internet trends from Mary Meeker's latest report

Let's start with a bit of a perspective.

There are 3.4B global internet users. And there are about 7.5B people in the world. That's a penetration of 46%. 

Is your head spinning? It certainly will be after we go through some of the major learnings I've picked out for you. 

Let's get started. 

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Where Are Businesses Going With Social Media Marketing?

[fa icon="calendar'] 27-Jun-2017 09:30:00 / by Iliyana Stareva posted in Social Media

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92% of marketers say that social media marketing is important to their business.

Can't say that I'm surprised. We practically live on social now. And Facebook. I feel like Facebook rules the world. 

Social media marketers, on the other hand, spend 6 to 11 hours weekly trying to catch consumers on social. 20% of them spend even more than 20 hours a week with social media marketing activities, particularly focusing on increasing exposure (88%) generating traffic (78%), develop loyal fans (69%) and gain market intelligence (66%). 

This all comes from the 2017 Social Media Marketing Industry Report by Social Media Examiner

Let's take a loot at the major findings.

5 Social Media Marketing Highlights

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How Not to Pitch Influencers

[fa icon="calendar'] 13-Jun-2017 10:00:00 / by Iliyana Stareva posted in Public Relations, Inbound PR

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I've been running this blog for five and a half years. 

As my audience started to grow, I began receiving emails from people either sharing content that I might like and want to use or pitches for guest posts. 

I was so excited back then! They liked my blog and wanted to be part of it! They wanted to contribute for my audience! 

With time and with the growth in traffic and subscribers, the number of pitches increased, especially after my talk at INBOUND16

Which I'm happy about for sure, however, my inbox now gets flooded with bad emails. Really bad emails. 

Pitches that are spammy, mass emails that were clearly not just for me, untargeted or irrelevant suggestions. 

Because I worked in PR and specialised in blogger relations, I'm amazed at the terrible pitches I'm getting so I want to show you some examples of what not to do and give you some tips on what to do instead.

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