With 2012 just behind us now it’s the perfect time to think about what happened in marketing last year and learn some valuable lessons to help us be more creative and clever with our PR and social media plans and campaigns in 2013. This is why I thought I should share with you what I think was the best communications campaign of 2012 and why.

One of the most successful brands when it comes to organisational PR activities is admittedly Red Bull. For years they’ve been coming up with adventurous and sometimes pretty extreme stunts and have managed to position themselves as a brand that ‘gives content wings’. They have never directly promoted the actual flavour of the energy drink, but have instead focused on what values it offers to consumers, namely to boost energy.

And they’ve certainly managed to do so with the brilliant Red Bull Stratos – an example of PR at its best.

Twitter has been one of the fastest growing social media platforms and has now reached more than 140 million active users worldwide since 2006 (10 million in the UK). It’s a fantastic way of sharing information, engaging with different audiences and providing customer service.

As a business you can’t ignore the potential Twitter offers to boost brand awareness. With its 140 character limit it’s really easy to share ideas, news, information, opinions, images and videos in seconds. Good content generates interest in your products and services, and promotes interaction with your followers.

Here are 5 tips for better engagement on Twitter:

1. Tweet regularly

Sharing valuable content is the first step to growing your Twitter community. It’s your content that your followers will be interested in, so make sure what you share is helpful, fun and worthy of retweeting. Don’t limit yourself to tweeting a few times a week; tweet a few times daily.

What is PR? A difficult question isn't it? 

For years the industry has been struggling to find a single definition that would be equally recognised by national PR bodies and organisations as well as communications academics and professionals. Head over to google and type in “definition of PR” – you’ll see about 107 thousand results! Any book you open on PR you'll find a different definition.

Even the official PR associations in various countries have adopted different definitions.

If you have a look at the ones from the two biggest PR professional bodies in the world - the US PRSA and the UK CIPR - you'll see that they differ quite a lot. 

The CIPR argues that

"Public relations is about reputation - the result of what you do, what you say and what others say about you.

Public relations is the discipline which looks after reputation, with the aim of earning understanding and support and influencing opinion and behaviour. It is the planned and sustained effort to establish and maintain goodwill and mutual understanding between an organisation and its publics."

The PRSA on the other hand has defined the practice as follows:

“Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”

As you can see, the CIPR’s definition has a strong focus on reputation, whereas the PRSA emphasises the importance of building relationships with publics. These two are indeed some of the most important aspects of PR, but I’m not sure if they individually  fully define the practice. They certainly aren’t mutually exclusive either.

The PRSA’s definition has an interesting story worth telling.

Now that you’ve seen the survey results of my dissertation about social media’s impact on PR, it’s time to post some of the interviews I conducted with PR professionals from the UK.

The first one to go online is my interview with Heather Yaxley – a ‘Public Relations hybrid academic-educator-consultant-practitioner’ with more than 25 years of experience in the industry. Besides working as a consultant and a part-time lecturer at Bournemouth University, Heather is also a CIPR Fellow and Accredited Practitioner as well as a honorary member and director of the Motor Industry Public Affairs Association Ltd. She is co-author with Alison Theaker of The Public Relations Strategic Toolkit – a must read for anyone in PR. You can check out Heather’s blog here http://greenbanana.wordpress.com/ and follow her on Twitter @greenbanana.

Q: How do you think the emergence of social media changed PR? Is it a positive or a negative impact and why?

Journalism and Public Relations go hand in hand. Journalists need PRs to provide them with stories, facts and figures and access to spokespeople etc., whereas PRs need journalists to feature these stories in media outlets to gain exposure. However, in today’s world, strongly dominated by social media, journalists can themselves find plenty of information online and often so they come across such on social media platforms like Twitter or LinkedIn.

According to a research by Cision social media has become an embedded part of the daily work routine of UK journalists with the majority of them using two or three social media tools regularly for professional reasons. (Below you’ll find a webinar that talks about the findings in more detail.)  

This in turn is not much of a surprise – we’ve all seen how traditional media has been struggling because of the growth of digital. But is print really dead? Is the future of journalism digital? I guess we’ll find out soon enough. Undeniably though what matters for journalists is not so much the source (print, digital or social media), but the quality and reliability of the information from that source.

Understanding the implications of social media’s impact on journalisms, as Cision calls it ‘social journalism’, can provide PROs with more effective ways of pitching journalists and building good media relations.

Here are some of the most interesting findings that PR professionals should take into account before approaching the media: