We are entering a new era of globalisation – a digital one – McKinsey says. Practically non-existent 15 years ago, digital flow of information and content now exerts a larger part on GDP growth than the centuries-old trade in goods.
What we once called normal is no longer normal, it's traditional and old-school. Digital is disrupting the way we lead our lives and the way we do business.
The outbound methods of pushing messages via TV, radio or direct mail no longer work. People ignore all that. We've become a lot more sophisticated because technology and online have offered us a lot of choice to design our ego ecosystems where we decide what to consume and what to ignore.
The problem for business is that right now there's way too much noise everywhere which creates a huge challenge when trying to reach your audience. Hence the need for a partner in solving this challenge – an agency that's an expert in communicating your messages to the right audience at the right time with the right tools.
But this presents yet another challenge: the list of agencies out there is huge too. Not all of them, though, are experts in the new world of digital, and among them, fall some PR agencies too.
PR agencies still have this weird aura around them, being seen primarily as media relations experts and not getting respect.
I've worked in the industry myself and now being on the other side consulting agencies on how to grow their business, I see the pains again and again every day. And they all revolve around one thing – the inability to measure and track results.
I've made two big realisations over the past 12 months observing all this: