Iliyana's Blog

Iliyana Stareva

Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation.

Recent Posts

Attention PR Pros! The YouTubers are Taking Over the Beauty Industry

[fa icon="calendar'] 01-Jun-2014 13:46:00 / by Iliyana Stareva posted in Social Media, Public Relations

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We all know what blogging is, but have you heard of vlogging – the abbreviation for video blogging? When was the last time you watched a tutorial on YouTube, for example a video explaining how to make a trendy hairstyle or how to build a website? We have all seen such videos, so even if you didn't know the term (and now you do), I'm sure you have experienced a vlog (i.e. video blog).

Vlogging - advanced blogging

What this means is that there are many people out there who, instead of writing long pieces and publishing in text format on a blog, create interactive video content on private YouTube channels, aiming at adding value for subscribers and not readers.

Among PR professionals these people are known as vloggers (i.e. video bloggers), or as they prefer to call themselves YouTubers.

Especially in the beauty industry YouTubers have become extremely influential making a pretty nice living only via vlogging. Sounds interesting? It sure is and this is what we are about to explore.

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Why CEOs Should Stop Saying 'No' to Social Media

[fa icon="calendar'] 25-May-2014 09:10:00 / by Iliyana Stareva posted in Social Media, Brands and Business, Leadership

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We all know about the many opportunities and substantial value social media provides for communications, marketing and for business overall, at least you should if you've been following my blog. What's still a grey area though is the adoption or rather acceptance of social media by the highest hierarchical level (if we can call it that way) in an organisation - the C-Suite.

One of the very fundamental things about social media is that conversations happen all the time, no matter whether you are listening, participating or ignoring them. This means that even if senior management is not following or engaging on platforms such Twitter, LinkedIn, Instagram etc. people are still talking and are by driving the conversation about the brand. Those conversations are often so powerful that they even manage to shape the brand's story and significantly influence corporate reputation. Isn't that a reason enough for CEOs to join the conversation and share their voices?

Apparently, for many it is not.

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How to Become a Break Through Storyteller [Infographic]

[fa icon="calendar'] 19-May-2014 09:00:00 / by Iliyana Stareva posted in Public Relations, Storytelling

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Last Friday I had the pleasure of participating in a brilliant workshop about storytelling, held by Petra Sammer, Chief Creative Officer at Ketchum - the PR agency the company I work for is proudly part of. As you have probably noticed, I have lately become quite fascinated with storytelling. It is currently my most favourite writing, research and learning topic, so coincidence or not, the half-day training took place very much at the right time, fitting perfectly to finishing my storytelling post series (at least for now).

I absolutely loved the workshop! Petra is such a nice person; she's extremely knowledgeable on the topic and she definitely has a way with words - she kept us interested during the whole time, not just with the stories she had chosen to show us, but the way she presented them.

Thinking about how best to present my impressions and considering one major takeaway from the session - the growing power of visual storytelling - I got a little creative myself. Making use of some of the slides from the workshop and the notes I made, I put together an infographic that summarises the key learnings from the training. You can see it at the end of this piece.

As I couldn't put absolutely everything in the infographic, here are a few more attention getters:

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Storytelling Must-Haves: The Art of Innovation and Staying Creative

[fa icon="calendar'] 13-May-2014 08:53:41 / by Iliyana Stareva posted in Storytelling

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Now that you have learned why you need to harness to power of storytelling, how to create the perfect social media posts and how long each piece of content should be, it's time to get to the creative bit. Just knowing what you have to do is not enough. Execution is required too. You need to sit down and actually create those powerful stories, and it's not just about the type of content or the platform choice - it's about word play, video play and visual play, i.e. giving life to your stories. This requires innovation and creativity, but there's one thing that often hinders that process - lack of inspiration.

That's what we are going to tackle today and so hopefully, the next time you need that creativity spark, you'll remember the tips and advice from this post.

Let's start with the art of innovation.

Recently Guy Kawasaki, well-known author and entrepreneur, held a Ted Talk exactly on this topic. I know I've been integrating quite a few talks and videos in my blog posts lately, but they are just too good not to share with you.

In his speech, Kawasaki identifies 11 cornerstones of innovation. Even though these principles outline how to be innovative from a business perspective, they can be used on an individual basis too.

His tips talk about innovative product and business ideas, so I've adapted them to serve our storytelling purposes:

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Storytelling Content: The Perfect Length of Everything

[fa icon="calendar'] 07-May-2014 12:14:00 / by Iliyana Stareva posted in Social Media, Storytelling

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I think this is becoming like some sort of series - two weeks ago I talked about the power of storytelling and how brands can to harness it; a week after that I shared a piece focusing more on the art of storytelling, i.e. creating content and what the perfect social posts look like. Today we are going to tackle another important content creation element that you are required to consider too - length.

Great storytelling is not just about picking the right words, it's also about making the right choice regarding the number of words you use. When writing, be it for personal or professional reasons, there are people who tend to get carried away (I myself do so sometimes). Being able to send a message in a short, quick and up-to-the-point way is an art that can be learned by practice and with the help of some scientifically backed-up data such as this from Kevan Lee at Buffer.

Lee has gathered some serious research findings and developed a guide to the perfect length of every online content. Of course, that's not a one-size-fits-all solution, but those are some great points to consider whenever you're writing your next tweet, email, post or headline.

You can head over and read Kevan's extensive article, it's a great piece. I've gathered for you here the most important facts and what you need to know to create highly optimised content that allows your storytelling to stand out.

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