--- title: I build operating systems that turn customer signals into revenue — using AI. Senior Executive Operator. Builder. Author. Speaker. | University Experience (3) description: University Experience | Insights on AI in Customer Success, post-sales operating models, and leadership. Written by a senior SaaS executive who builds the systems, not just the strategy. (3) --- [**](https://www.facebook.com/iliyana.stareva) [**](https://twitter.com/iliyanastareva) [**](https://www.linkedin.com/in/iliyanastareva) [**](http://instagram.com/iliyanastareva) [**](http://www.pinterest.com/iliyanastareva/) [BUY INBOUND PR NOW](https://www.amazon.com/Inbound-PR-Agencys-Transforming-Business/dp/1119462215/) [Iliyana Stareva ](https://www-iliyanastareva-com.sandbox.hs-sites.com) ## Iliyana's Blog [![](https://www.iliyanastareva.com/hs-fs/file-2171354444-jpg/blog-files/dissertation-iliyana-stareva.jpg) ](https://www.iliyanastareva.com/blog/dissertation-done-submitted) ## [Dissertation Done & Submitted!](https://www.iliyanastareva.com/blog/dissertation-done-submitted) [fa icon="calendar'] 18-Apr-2012 17:35:00 / by [Iliyana Stareva](https://www.iliyanastareva.com/blog/author/iliyana-stareva) posted in [University Experience](https://www.iliyanastareva.com/blog/topic/university-experience) [[fa icon="comment"] 6 Comments](https://www.iliyanastareva.com/blog/dissertation-done-submitted#comments-listing) The dissertation is finally done and submitted! I cannot tell you how happy I am, and also how relieved! The last three months of my life were basically invaded by this piece of work… Nevertheless, I’m quite satisfied with what I’ve done and I’m already anxious to know the results; however I’ll have to wait till July. So, as you can see from the photo, the topic of my dissertation was “The Impact of Social Media on the Public Relations Industry.” This issue has been around for a few years now and has been researched before too, but because of the very nature of social media, namely always changing, I believe it is necessary for this matter to be studied on a very regular basis. Most importantly though working on this project helped me gain a vast knowledge into the PR practice, which from a personal perspective is extremely valuable, because I am not a PR student, but a business student, who is pursuing a public relations career. So, now I am a lot more familiar not only with a number of theories relevant to the communications practice, but with the industry itself now and before the emergence of social media. Also I had the chance to meet and get to know some experienced PR professionals and certainly made a few good connections. [Read More [fa icon="long-arrow-right"]](https://www.iliyanastareva.com/blog/dissertation-done-submitted) [[fa icon="angle-double-left"] Prev](https://www.iliyanastareva.com/blog/topic/university-experience/page/2) [All posts](https://www.iliyanastareva.com/blog/all) ### Subscribe here! 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