Our behaviour as consumers and shoppers has changed dramatically over the past few years. We now not only buy online, but we do research on-the-go or in-store, we compare vendors and products on our smartphones, we rely on social media for recommendations and ideas.
As a recent report by PwC points out, we are inclined to shop multi-channel – the power of choice lies in our hands, it is up to us to decide where to buy and when to buy.
The consumer and buyer journeys have become increasingly complicated and so understanding and actually creating a sales cycle turns out to be an almost impossible task for companies.
One is certain though – brands cannot ignore the digital revolution. They are required to use digital technology and create new buying experiences that are better fitted to the way we now like to explore, learn, buy, try and recommend. And that’s largely mobile and online.
Even Google has realised that – coming April 21st, Google will start penalising websites that are not mobile-friendly, which will have significant impact on search results and companies’ ability to rank for consumer queries.
And let’s not forget that many of us are now addicted mobile windows shoppers – we may make the actual purchase more on our desktops or in-store, but it is mobile that inspires us and drives us to buy. It is Instagram that we learn about new products, it is Facebook that we get recommendations from friends and families, it is Twitter that we learn about brand fails – and we access those networks mostly through our smartphones.
So, what can brands do to be part of our consumer journeys?






