Trust in media is at an all-time low. In fact, trust in government, business and NGOs as well is at an all-time low.
According to the findings of the 2017 Edelman TRUST BAROMETER, a person like yourself has become more trustworthy and listened to than anyone else. Peers are just as credible as technical experts and academics.
What this all tells us is that individuals matter more than institutions and that valued communications nowadays is peer-to-peer not top-down institution-to-peer.
This, in turn, explains one of the most important daily human activities: how we make choices.
The way we make decisions has fundamentally changed. We’ve become a lot more sophisticated and we feel empowered to go online, do our research, talk to friends, read and ask for recommendations on social media, tweet at companies with questions, and expect immediate answers. We don’t want to be marketed at; we want to make choices on our own, based on our online experiences.
Content is the name of the buying game today.