Digital disruption is today's reality. Even in the relatively new field of corporate responsibility (CR) and sustainability digital and social media are forcing companies to make a 360-degree turn and revamp their communications, marketing, supply chain operations, and basically every part of the business. Why? Because digital has penetrated our personal and professional lives at every level, making direct two-way communications between consumers and brands possible anywhere, anytime. This, in turn, has resulted in increased customer expectations for brands to shift to an experience-based, consumer-centric approach to sustainability in digital channels.
A recent survey sheds some light on the rise of social media for corporate social responsibility (CSR) and sustainability.
The Lundquist CSR Online Awards Survey examines how experts in corporate responsibility, sustainability professionals and other stakeholders engage with companies. It also analyses how well Europe's top 100 companies respond to stakeholder needs with their corporate websites and associated digital presence.
Over 350 CSR experts and sustainability professionals from 44 countries have contributed, allowing to develop a clearer picture of the trends and user expectations about the use of social media for sustainability communications and stakeholder engagement.