Iliyana's Blog

Iliyana Stareva

Iliyana Stareva is a thought leader in Customer Success and AI. She’s the author of Inbound PR, a keynote speaker, and currently leads Customer Health for EMEA at ServiceNow. Iliyana has held global and regional roles at ServiceNow, Cisco, and HubSpot, spanning customer experience, operations, and digital transformation.

Recent Posts

Women at the Top – the Tough Path to a C-Level Career

[fa icon="calendar'] 02-Apr-2013 07:34:00 / by Iliyana Stareva posted in Brands and Business, Career, Leadership

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For centuries men and women (have) had very distinct roles in society and business: men were the ones supposed to make money, women were the ones supposed to take care of the children and the household. Such sexual stereotypes have guided the course of society and even today in some cases (and countries and cultures) they still do.

But things have changed. Women are now able to pursue the same career opportunities as men, however when it comes to the workplace it is more than apparent that even if women are just as capable as men doing the very same job they do not reach the leadership positions.

Some may call such inequality in the boardroom total discrimination and injustice, rooted in misconceptions and prejudices passed down over generations where women are seen as week and sensitive.

It is very difficult to dig into the reasons why there are a lot less women in leadership positions than men. It is a fact, however, that there exist serious gender inequities and massive pay gaps between sexes. According to research, women hold only 14 percent of the board seats at S&P 1500 companies. Female graduates in the same job positions earn a lot less than their male counterparts despite laws designed to ensure equal access to careers and pay.

But why?

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Time for Training: Digital Communications is the Top Skills Gap Amongst PR Professionals

[fa icon="calendar'] 26-Mar-2013 07:03:00 / by Iliyana Stareva posted in Public Relations

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Digital and social media has been a main area of interest for a number of industries, but it is PR that has been transformed to an unrecognisable state thanks to these new developments. For over a decade now PR professionals have experienced firsthand how social media has affected the practice, but it seems they still haven’t got to grips with it. PR specialists seem to still struggle with this new communications channel.

I didn’t make this conclusion on my own just like that; it was something I discovered while doing proper primary and secondary research for my dissertation about social media’s impact on the PR industry. And as it turns out, a brand new research confirms this lack of digital skills among comms specialists.

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Being LinkedIn Savvy in 2013 [Infographic]

[fa icon="calendar'] 19-Mar-2013 08:39:00 / by Iliyana Stareva posted in Social Media

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LinkedIn is the largest professional social media network in the world and has been steadily growing in numbers and importance for businesses and individuals in the past years. The platform plays an influential role both for personal as well as for professional reasons, from an individual and from a company perspective. If you haven’t yet made use of the possibilities that LinkedIn offers and utilised its power, I encourage you to do so now!

To persuade you why you (and your business or company you work for) have to be on LinkedIn I’ve created a detailed infographic that shows quite a few relevant facts and figures about the platform and how members make use of it.

I’ve always been fascinated with infographics and this is the second one I created myself (the first one represented my dissertation findings; you can check it out here). I hope you find it useful. I would love to hear your comments :)

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PR Then and Now: Did Technology Destroy the Practice?

[fa icon="calendar'] 16-Mar-2013 08:52:00 / by Iliyana Stareva posted in Public Relations

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As someone who has become naturally drawn to anything about social media and PR and is super interested in the impacts of social media on communications (I wrote my dissertation on the subject!), I was thrilled when I saw an infographic called ‘PR Then and Now’ the other day.

The infographic illustrates how barely recognisable today’s PR industry is in comparison to just a decade ago. Technology seems to have played a significant role into this development. We no longer use fax machines, we use e-mails; we don’t wait for user’s feedback anymore, it comes directly to us all the time via social media. Do you see? Technology is in all of this.

Which makes me wonder: has technology changed the practice into a more positive direction or the contrary? Because as you can see, it is gadgets like laptops and smartphones and channels like social media that have pushed society (and PRs) towards a new type of communications – a mobile one, an always-on one. What happened to face-to-face communication? Of course, such interactions are still crucial, but we must admit their frequency has decreased massively. Is that good or bad?

Tough question, I know... And there’s no easy or straightforward answer.

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3 Benefits of Pinterest’s New Web Analytics

[fa icon="calendar'] 13-Mar-2013 10:00:00 / by Iliyana Stareva posted in Social Media

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Just yesterday Pinterest officially launched its web-based analytics tool! This is truly great news! It was about time we get such figures coming directly from Pinterest itself, instead of having to rely on other third-party tools. The Pinterest analytics platform is absolutely free and allows site owners to track the engagement of their website visitors on the social network.

Such data can be extremely valuable especially for business accounts (which were launched a few months back) because it will help identify how exactly people interact with the content originating from their websites.

Here’s what the new analytics can tell you:

  • how many pins have been pinned and repinned from your site
  • how many people have pinned and repinned from your site
  • how many times your pins have appeared in the main feed, in search results or on boards
  • how many people have seen these pins
  • how many impressions the content has generated
  • how many people have visited your site from Pinterest
  • a selection of your most recent, most repinned and most clicked pins

You can set a custom date range so that you can see how your activities have changed over time. You can also download the data allowing you to easily present the numbers offline.

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