Public Speaking
Iliyana has spoken at dozens of events over the last few years, including INBOUND16 in front of hundreds of people. She's heavily sought out on stage for her expertise in inbound and her captivating and motivational presentation style. Iliyana would love to engage your audience as well.
Consulting
With 8+ years of experience working in agencies and as a consultant at HubSpot, Iliyana has helped hundreds of companies transform towards inbound with her hands-on and highly personalised consulting and training approach. She'd love to help you achieve your goals.
The Latest Posts from Iliyana's Blog
Why AI Adoption Fails Inside Customer Success Teams (And It's Not What You Think)
Every Customer Success leader I know is under pressure to adopt AI. The tools are being deployed. The dashboards are being built. The announcements are being made.
Read moreRetention as a Capital Efficiency Lever in SaaS
Retention is often discussed as a Customer Success metric. It's tracked as a percentage, reviewed in quarterly reports, and used to evaluate the performance of CS teams. When retention improves, it is seen as a positive signal. When it declines, it...
Read moreThe Hidden Cost of Reactive Customer Success
Most SaaS organisations do not consider themselves reactive. They describe their teams as customer-centric, responsive, and committed to resolving issues quickly. And in many cases, that is true. Problems are addressed. Escalations are handled....
Read more