Public Speaking
Iliyana has spoken at dozens of events over the last few years, including INBOUND16 in front of hundreds of people. She's heavily sought out on stage for her expertise in inbound and her captivating and motivational presentation style. Iliyana would love to engage your audience as well.
Consulting
With 8+ years of experience working in agencies and as a consultant at HubSpot, Iliyana has helped hundreds of companies transform towards inbound with her hands-on and highly personalised consulting and training approach. She'd love to help you achieve your goals.
The Latest Posts from Iliyana's Blog
The Hidden Cost of Reactive Customer Success
Most SaaS organisations do not consider themselves reactive. They describe their teams as customer-centric, responsive, and committed to resolving issues quickly. And in many cases, that is true. Problems are addressed. Escalations are handled....
Read moreWhy Customer Health Is a Financial Forecasting Tool
Customer health is still treated as an operational metric in most SaaS companies. It sits inside Customer Success dashboards. It’s reviewed in QBRs. It informs renewal discussions. But rarely does it influence financial forecasting, capital...
Read moreFrom Customer Success Function to Growth Engine: The Leadership Shift Required
Many organisations say Customer Success is a growth engine. Very few are actually designed for it. In practice, Customer Success is still treated as a defensive function: protect renewals, manage risk, keep customers “happy enough” to stay....
Read more