The Latest Posts from Iliyana's Blog

Trust, Transparency, and Governance in AI-Driven Customer Success

AI is rapidly reshaping Customer Success. But not in the way most organisations expect. The biggest challenge is no longer access to data, models, or automation. It’s trust. Across Customer Success teams, the same pattern keeps appearing: AI...

Growth in the Digital Age: Essential Steps to Building a Successful Business

Starting an online business feels a little like standing at the top of a hill with a skateboard—full of possibility, momentum, and the exhilarating “this could actually work” energy. The creative spark is real. The ideas come fast. And the freedom...

What New Entrepreneurs Often Overlook When Building a Scalable Online Business

Starting an online business feels a little like standing at the top of a hill with a skateboard—full of possibility, momentum, and the exhilarating “this could actually work” energy. The creative spark is real. The ideas come fast. And the freedom...