If you're in Customer Success, you've likely seen this before: A customer with a “green” health score churns without warning. Or worse — your team scrambles to rescue an account, but the health score never reflected the risk. Why? Because...
Read moreAs someone who spends her days at ServiceNow focusing on how technology empowers businesses to operate seamlessly, I’ve witnessed first‑hand the biggest fear IT leaders grapple with when it comes to cloud migration: downtime. The mere mention can...
Read moreThe digital marketplace has exploded in recent years, with the latest statistics revealing a staggering figure of over 30 million online businesses fighting for attention across the globe. This unprecedented growth has simultaneously intensified the...
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